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Criteria for Ordering (CFO)

Many factors determine a company's choice of supplier. Here are some of the key reasons why our customers choose to work with FTL Technology.

 

Quality and Reliability

From the quality management systems in place and approved by external auditors, through to third party certifications, FTL understands quality. We provide quality products and solutions in a traceable and controlled way.

 

Range

FTL's position in the market allows us to offer a wide range of solutions to several different markets. Our customers can rely on FTL to provide the full solution, reducing the customer's risk and costs through dealing with multiple suppliers.

 

Value

Very few people buy on price, instead preferring value for money and a return on their investment - which is what FTL offers. Due to our flexibility, we are able to provide an effective solution to the customer's problem at the correct value.

 

Added Value

We offer a consultative approach to customer projects. Through a team of account managers, engineers and operational specialists, we support customer requirements from project conception through to installation, commissioning and beyond.

 

Technical Knowledge

FTL will act as a valuable resource to your business. Our technical experience and specialist knowledge in the sealing industry has proved invaluable to our customers, with a dedicated team available to discuss your company's present and future requirements.

 

Customer Focused

Customers are at the centre of our business. We have dedicated account managers with a flexible approach; qualified, experienced and capable of understanding the needs of our customers and dealing with them in a friendly, professional and timely manner.

 

Partnerships

FTL is committed to sustainable long term growth achieved through a partnership approach with our customers to reach common goals. Honesty, integrity and collaboration are all key. We're problem solvers who enjoy a challenge.

 

History

FTL has a proven track record of working with its trusted customers to successfully solve problems and improve performance. FTL offers long term security through its association with IDEX Corporation.

 

Philosophy

FTL is fully adoptive of the IDEX culture and its values.

  • TRUST: Make and keep commitments. Be credible, competent and transparent with the facts. Act with courage, candour and compassion.
  • TEAM: Insist on winning together with integrity. Embrace diversity. Service before self.
  • EXCELLENCE: Exercise discipline and focus. Make a positive impact. Build a legacy of greatness.

Ask our Sealing Experts

Got a question about any of our Criteria for Ordering? Would you like to find out more about how far we go to support our customers?

We'd be happy to speak to you...

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